Accepted payment methods: Common Threads is PayPal verified and it is our preferred method of payment. However, we also offer Amazon Payment Services.
Cancellation Policy: Since our items are customized per your online instructions, orders MAY NOT BE cancelled once the production process has begun.
Shipping: Most orders are shipping within 3 business days, however engraved items are averaging 5-7 business days. Items will be shipped via UPS or US Postal Service.
Rush Shipping is available for an additional $10.
Refunds and Exchanges: Your satisfaction is our #1 goal. We take great pride in our work and know you will love your products. We ensure that they will be free of any flaws or defects. Since all of our products are custom made to order, returns cannot be accepted.
However, if an item was not made to your initial specifications please contact us immediately and we will gladly replace it.
Sales Tax: We are required to collect sales tax at the rate of 4% on all orders shipped within the state of Alabama. Sales tax is collected on the total amount of your purchase, including service charges such as monogramming. We do not charge sales tax on in state shipping and handling.
Stock Policy: Every effort is made to ensure that our web site accurately reflects what is available for shipment. While we update our inventory listings virtually every day, a small percentage of the products listed at any given time may be out of stock. You will be emailed in the event that a product is out of stock. For orders consisting of multiple products, we will ship the products that are in stock and completed, and the backordered items will be shipped as soon as they are back in stock and customized. Shipping will only be charged once, on your initial order, based on your initial order amount.
Color Disclaimer: The color of embroidery threads vary. Examples like pink, medium pink, hot pink mean different things to different people (be sure to view our Thread Color Chart). Please be aware that the sizes of your custom monogram vary from item to item.